Conflict Crunch

Your neighbor's middle of the night carpentry hobby? The news segment you can't unsee on your morning commute? If you're a sentient being with a pulse, you're feeling conflict's sting. So how do you resolve conflicts that initially appear insurmountable? For more than three decades, Phyllis Olins has studied the art of peacemaking, and now, for the first time, she offers her practical approach to transcending conflicts large and small. The Conflict Crunch: How to Turn Conflict into Opportunity introduces an easy, 8-step process that allows you to survive and even thrive in the face of your thorniest dilemmas. The Costco parking lot? An eavesdropping co-worker? Thanksgiving? Read this guidebook and you will say, I've got this.