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BIS Publishers

Good Services

200 krhos Bokus · exkl. frakt

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snitt 203 kr15 sep.Idag
15 september 2026
200 kr
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200 kr
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203 kr
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217 kr
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2026-09-15200 kr · Lägst hos Bokus
2026-10-19217 kr · Lägst hos Adlibris
2026-10-27Ingen butik hade produkten i lager

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Good Services

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Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a ‘good’ service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a ‘good’ and ‘bad’ service and describing the common elements within all services that mean they either work for users or don’t.A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.