Hug Your Haters
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- Adlibris, 186 kr plus 35 kr frakt. Till butik (öppnas i ny flik)
Slut i lagerFrakt 35 krDubbelkollad 27 okt. 09:10
186 kr
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Prishistorik
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- Lägst
- 150 kr
- Snitt
- 182 kr
- Högst
- 203 kr
| 2026-09-15 | 150 kr · Lägst hos Adlibris |
|---|---|
| 2026-09-17 | 152 kr · Lägst hos Adlibris |
| 2026-09-25 | 203 kr · Lägst hos Adlibris |
| 2026-10-06 | Ingen butik hade produkten i lager |
| 2026-10-08 | 186 kr · Lägst hos Adlibris |
| 2026-10-23 | Ingen butik hade produkten i lager |
Om produkten
Haters are not your problem
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. . . Ignoring them is. Eighty percent of companies say they deliver out­standing customer service, but only 8 percent of their customers agree. This book will help you close that gap by reconfiguring your customer service to deliver knockout experiences. The near-universal adoption of smartphones and social media has fundamentally altered the science of complaints. Critics (“haters”) can now express their displeasure faster and more pub­licly than ever. These trends have resulted in an overall increase in complaints and a belief by many businesses that they have to “pick their spots” when choosing to answer criticisms. Bestselling author Jay Baer shows why that approach is a major mistake. Based on an exten­sive proprietary study of how, where, and why we complain, Hug Your Haters proves that there are two types of complainers, each with very differ­ent