Humble Inquiry, 3rd edition

What they're actually doing-most of the time-is telling. And telling, even when well-intentioned, is a subtle power move that shuts people down, withholds critical information, and quietly erodes trust.Humble Inquiry makes the case for a different approach: asking questions you genuinely don't know the answers to, from a posture of curiosity rather than authority.What you'll find inside this fully updated third edition: The ORJI cycle-why conversations go wrong in a split second, and how to interrupt the patternA levels-of-relationship model to diagnose where your team is-and how to move toward real openness and trustWhy hierarchy and "tell" culture actively undermine psychological safety-and what to do about itA new chapter on humble inquiry in remote and hybrid work (spoiler: it works-and may work better)Reader exercises, twelve mini case studies, and a discussion guide for teamsBest for: managers, leaders, coaches, healthcare professionals, and anyone navigating complex, interdependent teams. This is a mindset shift, not a script.Foreword by Michael Bungay Stanier. Based on Edgar H. Schein's fifty years of research at MIT. Over 300,000 copies sold.