Ignore Your Customers (and They'll Go Away)

The ultimate guide to transforming your customer service, company culture, and customer experience, endorsed by all the top names in the field. Great customer service may be today''s most essential competitive advantage. This book gives a step-by-step plan to craft a customer service culture and customer experience so powerful that they''ll transform your organization and boost your company''s bottom line. You''ll enjoy inspirational and hilarious tales from the trenches as author Micah Solomon, one of the world''s best-known customer service consultants and thought leaders, brings you with him on hands-on adventures assessing and transforming customer service in a variety of industries. In Ignore Your Customers (and They''ll Go Away), you will find: • Exclusive customer service secrets and proven turnaround methodologies showing you how to perform effective and lasting customer service transformation within your