Servicescapes seen by visually impaired travellers

This book applies the time-geography approach to a servicescape research by applying this to concrete empirical material. More precisely, this book is about customers’ interactions with physical and social surroundings of service places. Although servicescapes are planned and constructed for customers’ convenience, customers experience various constraints. These constraints are not only due to constructed service surroundings, but are also due to customers’ limited capabilities to use servicesca