Single-minded : business design built around the customer

The future doesn't belong to the biggest companies or those with the most resources. It belongs to the single-minded -organizations that refuse every distraction, resist every internal convenience, and reject every comfortable compromise to stay obsessively focused on customer truth. While most businesses add complexity to manage complexity: more processes, frameworks, and governance structures - they're solving the wrong problem. The answer isn't more sophisticated management theory. It's radical simplification around what actually matters:The customer. Not as a buzzword, but as an obsession.SINGLE-MINDED challenges the management orthodoxy that's lost its way. This isn't another book about transformation - it's a practical guide to designing your entire business from the outside in, placing customers at the absolute center of organizational gravity.It integrates strategy, execution, and culture into one coherent operating model that evolves with your market.You'll discover proven frameworks including the THINK model for Strategic Focus Areas, the Ascent Model for organizational maturity, and a 90-day blueprint for sustainable change - plus some real well-known case studies. Anton Lundberg and Joachim Rask have spent decades helping organizations navigate the gap between strategic ambition and operational reality, sometimes as line managers, sometimes as consultants. Their work spans industries, always with one constant: helping businesses deliver around what customers actually need.